Shipping Protection
Appstle Subscription integration
Navidium now integrates with Appstle Subscriptions so protected subscription orders work seamlessly with your Shipping Protection program.
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Changelog
Changelog
Changelog
Recent updates across Navidium apps. This log covers the last 12 months — Navidium Shipping Protection launched in 2021; earlier history is not listed here.
June 2026
Shipping Protection
File claims from Shopify Admin order details
A new admin extension on the Shopify Admin Order Details page lets merchants file a claim directly from the order without leaving Shopify.
April 2026
Shipping Protection
Refund status and order tracking on order details
Order details now surface refund status and order tracking information so your team can resolve claims with fuller context in one place.
Shipping Protection
Stay AI subscription integration
Added Stay AI subscription integration with Navidium so subscription merchants can offer Shipping Protection on recurring orders.
March 2026
Shipping Protection
Max claim days for customer portal
Merchants can set a day limit for when customers may submit claims through the portal — for example, require claims within 7 days of delivery.
December 2025
Shipping Protection
Store credit as a claim resolution action
Merchants can resolve claims with store credit in addition to the existing Reorder and Refund actions.
August 2025
Shipping Protection
Learn more popup control for storefront widget
Dashboard controls now let merchants manage the Learn More popup that appears on the storefront Shipping Protection widget.
July 2025
Shipping Protection
Single-variant Shipping Protection
Merchants who prefer not to manage many Shipping Protection variants can enable a single-variant product. Pricing updates dynamically via Shopify Cart Transform, including for high-value carts that previously exceeded variant limits.
June 2025
Shipping Protection
Fraud order prevention
We noticed some shoppers attempting to check out with only the Shipping Protection product in their cart. This pattern is commonly linked to automated card-testing and other fraudulent activity.
What's new
Customers can no longer complete checkout if their cart contains only Shipping Protection. This helps block suspicious or bot-driven activity that may be testing stolen cards with low-value orders.
Why this matters
Even low-value fraudulent orders can lead to chargebacks, payment disputes, and unnecessary risk for your store.