Return & Exchange
Return & Exchange
Return & Exchange
Navidium Return & Exchange
Customer Journey
How customers initiate and manage their returns
Merchant Journey
Setup, configuration, and return management
Workflow Key Points
Automated Validation
Order number and email validation happens automatically
Flexible Options
Customers choose between exchange, swap, or refund
Dashboard Integration
All requests appear in admin dashboard for approval
WORKFLOW SECTIONS
Customer Journey
Merchant Journey