Navigation
Claim Workflow
Claim Workflow
Navidium Documentation
Everything you need to set up, customize, and manage Navidium. Explore our guides, tutorials, and API references to get started quickly and maximize your store's protection and revenue.
Navidium Return & Exchange
Customer Journey
How customers initiate and manage their returns
Merchant Journey
Setup, configuration, and return management
Workflow Key Points
Automated Validation
Order number and email validation happens automatically
Flexible Options
Customers choose between exchange, swap, or refund
Dashboard Integration
All requests appear in admin dashboard for approval
WORKFLOW SECTIONS
Customer Journey
Merchant Journey