Best Navidium Returns & Exchanges App
Easy Returns & Exchanges – Boost
Satisfaction.
From shipping protection to returns, upsells to warranty — we help your store increase revenue and reduce friction.
5.0
Automate returns with credit, exchanges, or upsells.
Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit.
Improve Return Experience
Deliver a smooth and branded return journey that builds customer trust and loyalty. Navidium ensures your customers enjoy a seamless return process — every step of the way.
90%
of shoppers are more likely to repurchase after a positive return experience.
Features & functionalities you will create a competitive App
Automated Return Portal
Self-service customer portal that guides shoppers through the return process with customizable policies.
Workflow
A Product Return Workflow is a step-by-step process that guides customers and businesses through the stages of returning a product.
Return Tracking
Track the status of every return or exchange request in real-time — from submission to resolution.
Choose a Credit Method
Offer customers the flexibility to select store credit, refunds, or exchanges — tailored to your return policy.
Return reasons
Collect detailed return reasons to help you improve product quality and reduce future returns.
Why Choose Navidium for Returns?
Unlike generic return tools, Navidium is deeply integrated into your post-purchase flow — giving you full control, automation, and branding flexibility.
No Third-Party Portals
Keep customers on your site with a fully integrated return experience that matches your brand.
Save Support Time
Automate routine return tasks and free up your support team to focus on high-value customer interactions.
Improve Customer Loyalty
Turn potential negative experiences into opportunities by providing a smooth, hassle-free return process
Seamless
Integration
Our apps are built to integrate smoothly with Shopify and other essential platforms. No complicated setup — just plug, play, and grow.
Choose the Perfect Plan For Your Business
Simple, transparent pricing that grows with you. Let’s get started for free.
Full Support 24/7 + Onboarding
What’s Included
What Merchants Say
Since enabling Navidium Shipping Protection, our customer complaints around lost or damaged packages have nearly disappeared. It’s helped us build trust while saving thousands in replacement costs.
Lisa
Store Owner
The returns process is now fully automated and seamless for our customers. We’ve reduced manual support tickets by over 60%.
David
E‑commerce Manager
Navidium gives us full control over our post‑purchase flow. The integration was smooth and it blends perfectly with our brand experience.
Aisha
Founder
We were able to offer exchanges instantly without third‑party portals. Customers love staying on our site for every step.
Marco
Operations Lead
Our support team has been able to focus on VIP clients instead of handling repetitive return questions.
Sophie
Customer Success
Since using Navidium, we’ve cut replacement costs dramatically and improved overall customer satisfaction scores.
Ryan
Logistics Manager
The branded return portal looks fantastic and our customers often compliment how easy it is to use.
Elena
Head of Design
It’s rare to find a tool that makes both our internal workflows and customer experience better. Navidium does exactly that.
Tom
COO
The analytics we get from the return data are invaluable. We’ve spotted patterns and reduced errors in fulfillment.
Hiro
Data Analyst
Our return approvals used to take days. Now they’re instant, and customers can get replacements shipped the same day.
Amira
Store Manager
