Real-Time Order Tracking
That Builds Trust
Navidium Order Tracking keeps customers informed every step of the way. Reduce support tickets, increase customer satisfaction, and improve the post-purchase experience — all from one simple dashboard.
5.0
Seamless Shipment Visibility, Stronger Customer Trust
Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit.
Deliver proactive updates, reduce “Where is my order?” inquiries, and improve satisfaction — all while reinforcing your brand after the sale.
Experience Real-Time Tracking Precision
Lightning-fast updates. Smarter delivery visibility. Navidium connects directly with carriers to deliver accurate, real-time tracking — so you and your customers always stay informed.
Key Features
Deliver clarity, not confusion — every step of the way.
Branded Tracking Page
Keep users on your site with a customizable, mobile-friendly tracking experience.
Analytics Dashboard
View delivery delays, order volumes, and shipment trends to improve logistics
Order Lookup by Email + Order ID
No login required. Customers can check order status instantly.
Real-Time Updates
Display accurate shipping and delivery status using live carrier data.
Why merchants Choose
Navidium Order Tracking?
Give your customers real-time tracking updates in a beautifully branded experience — reducing support load and increasing trust from the moment they click “Buy.”
Predictable Pricing, Powerful Protection
Get started with just $9.99/month. No hidden fees. No contracts. Just revenue-boosting product protection made simple.
No per-order fees
What’s Included:
What Merchants Say
Since enabling Navidium Shipping Protection, our customer complaints around lost or damaged packages have nearly disappeared. It’s helped us build trust while saving thousands in replacement costs.
Lisa
Store Owner
The returns process is now fully automated and seamless for our customers. We’ve reduced manual support tickets by over 60%.
David
E‑commerce Manager
Navidium gives us full control over our post‑purchase flow. The integration was smooth and it blends perfectly with our brand experience.
Aisha
Founder
We were able to offer exchanges instantly without third‑party portals. Customers love staying on our site for every step.
Marco
Operations Lead
Our support team has been able to focus on VIP clients instead of handling repetitive return questions.
Sophie
Customer Success
Since using Navidium, we’ve cut replacement costs dramatically and improved overall customer satisfaction scores.
Ryan
Logistics Manager
The branded return portal looks fantastic and our customers often compliment how easy it is to use.
Elena
Head of Design
It’s rare to find a tool that makes both our internal workflows and customer experience better. Navidium does exactly that.
Tom
COO
The analytics we get from the return data are invaluable. We’ve spotted patterns and reduced errors in fulfillment.
Hiro
Data Analyst
Our return approvals used to take days. Now they’re instant, and customers can get replacements shipped the same day.
Amira
Store Manager
