Real-Time Order Tracking
That Builds Trust
Navidium Order Tracking keeps customers informed every step of the way. Reduce support tickets, increase customer satisfaction, and improve the post-purchase experience — all from one simple dashboard.
5.0
Seamless Shipment Visibility, Stronger Customer Trust
Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit.
Deliver proactive updates, reduce “Where is my order?” inquiries, and improve satisfaction — all while reinforcing your brand after the sale.
Experience Real-Time Tracking Precision
Lightning-fast updates. Smarter delivery visibility. Navidium connects directly with carriers to deliver accurate, real-time tracking — so you and your customers always stay informed.
Key Features
Deliver clarity, not confusion — every step of the way.
Branded Tracking Page
Keep users on your site with a customizable, mobile-friendly tracking experience.
Analytics Dashboard
View delivery delays, order volumes, and shipment trends to improve logistics
Order Lookup by Email + Order ID
No login required. Customers can check order status instantly.
Real-Time Updates
Display accurate shipping and delivery status using live carrier data.
Why merchants Choose
Navidium Order Tracking?
Give your customers real-time tracking updates in a beautifully branded experience — reducing support load and increasing trust from the moment they click “Buy.”
Predictable Pricing, Powerful Protection
Get started with just $9.99/month. No hidden fees. No contracts. Just revenue-boosting product protection made simple.
No per-order fees
What’s Included:
What Merchants Say
Navidium has been BYFAR the best returns platform I've used so far.
SHOW PONY
United States · 6 months using the app
We have used a lot of Navidium apps over the years, and they have always been awesome.
Chowdaheadz
United States · Over 1 year using the app
AWESOME app! Streamlined the hell out of our returns process and amazing support.
Impressions Vanity Co.
United States · About 1 year using the app
As usual the Navidium team provided amazing support in getting us switched over and set up.
Love Sweat Fitness
United States · About 1 month using the app
Huge fan of this app and all that Navidium offers. Very helpful and timely support.
Boost Auto
United States · 2 months using the app
