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Navidium-Hassle-Free Shipping Coverage App

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Protect Every Order
Automatically

From shipping protection to returns, upsells to warranty - we help your store increase revenue and reduce friction.

Install on Shopify — freeBook a demo
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5.0

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260M packages Disappear in the US alone per year.

Put an end to customer worries, and give your customers peace of mind.

Customers who experience shipping issues are 40% more likely to leave a bad review.

A Seamless Experience for Your Customers

Customers see clear protection messaging at checkout and can easily file claims using a simple, branded form.

  • checkmarkVisible protection badge at checkout
  • checkmarkInstant claim submission form
  • checkmarkEmail updates during claim review
  • checkmarkCustom approval rules and outcomes
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Key Features

Claims Management

Take control of your customer's entire journey, with Navidium's claims management platform. Use our Advanced Claims Platform to manage customer claims, and keep tabs on delivery issues.

Claims Management

Customizable Widget

Navidium's Protection Widget is built with flexibility and branding in mind — so you can present shipping protection your way. No developer required.

Customizable Widget

Additional Revenue

Navidium helps you retain more revenue by transforming returns and shipping protection into new income streams — without relying on third parties.

Additional Revenue

A/B Testing for Optimal Performance

Not sure which protection setup works best? Navidium lets you run A/B tests on your widget, pricing, wording, and placement — so you can make informed decisions backed by real data.

A/B Testing for Optimal Performance
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Welcome Popup for Visitors with Exclusive Offers

This popup appears after landing on the website, offering exclusive deals and benefits to enhance their experience.

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Instant ROI when you offer your very own shipping protection to your customers.

$100m+
In protected orders per month
40-80%
Attachment Rate
60%+
Avg. Amount Kept by Merchants
$2m+
Protection Fees Collected per month
Why Navidium Shipping Protection

Unrivaled Technology Focused on You,
The Merchant.

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Keep 100% of Protection Fees

Unlike any others, Navidium doesn't take a % of your revenue, you keep every penny of it.

Full Control on Your Claims

You decide when to approve or deny claims, and control the outcome and customer journey.

Set Your Own Protection Fees

Choose how much of an admin fee you charge your customers. Charge based on a % of the order value, custom tiers, or flat rate.

Full Widget Customization

Make it your own. Offer additional perks like free returns, extended returns, protection, or more. Fully Customized by You.

Revenue Share

How much of the revenue collected do you get to keep?

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Say Good-bye to Shipping Insurance Apps

Stop letting Shipping Insurance Apps eat away at your profits.

Protect your orders.
Protect your brand.

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Say hello to satisfied,
loyal consumers.

Resolve Shipping Problems on Mobile
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Integrations

Smart Connections for

Smarter Shipping

Navidium Shipping Protection integrates effortlessly with leading eCommerce platforms, shipping carriers, and fulfillment apps — so you can automate protection, streamline workflows, and keep everything in sync without extra effort.

Pick A Plan & Get Started

Get A 3 Day Free Trial and Cancel Anytime

Essential

$29.99/ month

Up to 500 orders per month

  • Automatic Installation
  • Email Support
  • Claim portal
  • Free expert installation
  • Auto Fulfillments
  • Claims Automation
  • Live Chat
  • Shopify Plus Checkout Widget
  • Shopify Plus

No Contract, No Hidden Fees.

Enterprise

Recommended

$99.99

Unlimited Orders per month

  • Automatic Installation
  • Email Support
  • Claim portal
  • Free expert installation
  • Auto Fulfillments
  • Claims Automation
  • Live Chat
  • Shopify Plus Checkout Widget
  • Shopify Plus

No Contract, No Hidden Fees.

Growth

$49.99/ month

Up to 1000 orders per month

  • Automatic Installation
  • Email Support
  • Claim portal
  • Free expert installation
  • Auto Fulfillments
  • Claims Automation
  • Live Chat
  • Shopify Plus Checkout Widget
  • Shopify Plus

No Contract, No Hidden Fees.

See full pay-as-you-go pricing details →

What Merchants Say

Navidium is super easy to install, comes with great customer support, and best of all - makes your store money!

420 Science

420 Science

United States · Over 4 years using the app

Absolutely love Navidium, great investment and amazing idea to partner with them.

YG COLLECTION

YG COLLECTION

United States · Over 2 years using the app

The app itself is very easy to use and straightforward. I absolutely love it. The team is also extremely efficient!

KHAIRNOVA

KHAIRNOVA

United Kingdom · 3 days using the app

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Frequently Asked Questions

With the rising cost of shipping those few orders a month that get “lost” have slowly become more and more expensive. Navidium gives you a tool to help off-set that cost by allowing you to charge a small fee from your customers in exchange for a shipping delivery guarantee.
That is entirely up to you. In our app settings you can set either a % of each purchase, or you can use set amounts. We even give you the option to create rules based on how high the purchase is so that some purchases may have a smaller fee than larger purchases.
Yes, 100%. Navidium is an app built by merchants for merchants. This means, we have been running our app in our own 7 figure a month shopify plus store for a year now. More than 70% of our customers were paying for this small added fee.
No, we are not. We are a software company that allows ecommerce stores and merchants to charge a small fee from their customers and provide a guarantee to their customers that they (the merchant) will either reship, or refund any lost, damaged, or stolen deliveries that don’t make it to the customer.
Firstly, we aren’t an insurance company. We don’t communicate with your customers at any time. Instead, we give you (the merchant) the tools to provide your customers a similar service like route, but one where you (the merchant) control the entire experience. You collect the fees and keep it, and you can use those premiums/fees to offset the cost of the claims as needed. Anything left over is your profit.
We charge a monthly set fee for the technology and app on a sliding scale based on your order volume. We don’t take any % of your revenue, nor do we collect any money from your customers.
Yes, but you’ll need a Shopify Plus store for the widget to be able to load. We also recommend having our support team do the installation to ensure it runs smoothly and doesn’t damage any other apps or custom code you have set up in your checkout.
Our app provides two ways to manage/file claims. In the app backend our merchants can file claims on behalf of their customers. We also created a front end widget you can send customers to should they want to file a claim on their own. Their claim will then display as a new claim to review in the Navidium App dashboard.
Yes! Our support team have done this dozens of times, and we will happily help you migrate over.

Every post-purchase problem, solved

Trusted by 1,000+ Shopify stores.

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