The Redo Alternative for Shopify Merchants
The Redo Alternative for
Returns & Exchange Management
Navidium Return & Exchange gives you a branded, automated returns portal where you set your own fees and keep what you collect — instead of a per-order coverage price Redo calculates for your store.
Install Navidium Free
5.0
(8 reviews)
Navidium vs Redo, at a glance
Redo's returns portal is free to install; it's paired with a per-store Coverage add-on customers can buy at checkout. Navidium is one flat-rate returns app where you control the fee.
Ratings and pricing pulled from each app's official Shopify App Store listing, pricing page, and public help center as of July 2026 — both change over time, and Navidium's review count is smaller than Redo's, so confirm current figures before you decide. The "Contract" row states Navidium's own terms only; Redo's publicly posted Terms & Conditions describe a month-to-month arrangement with no stated minimum term, so no claim is made about Redo's contract terms here.
An illustrative look at who keeps the difference
Redo's own documentation confirms Redo — not the merchant — calculates the per-order Coverage price for your store, based on your return rate and average label cost. Here's what that can mean in practice.
Example: 400 orders at a $2.00/order coverage fee, a 5% return rate (20 returns), and a $8.00 average return label cost.
With Redo Coverage
With Navidium
Illustrative example only, using round numbers to explain the mechanism — not Redo's published pricing. Redo sets and calculates the per-order Coverage rate for your specific store (source: Redo's Coverage Price help article); the rate it would charge you may differ from this example. Navidium's $1.99-per-return figure is Navidium's own published rate.
What you get moving off Redo
Concrete differences merchants weigh when comparing a per-store coverage model to a flat, merchant-controlled returns platform.
You set the fee, you keep it
Navidium doesn't calculate a coverage price for your store and keep the spread — you decide what to charge, and you keep what you collect.
No contract, no hidden fees
Pay-per-return from $1.99, or a flat monthly plan — either way, there is no minimum commitment to keep using Navidium.
Fully branded return portal
Match your logo, colors, fonts, and messaging so returns feel like part of your store, not a third-party checkout add-on.
A support team that listens
Merchants consistently call out fast, responsive support — including custom fixes built for their specific setup when a feature was missing.
What Merchants Say
Navidium has been by far the best returns platform I've used so far. Their customer support has also been incredible — every interaction has been fast, helpful, responsive, and pleasant. In several cases, when a feature I needed wasn't available, their team even worked with their developers to create a custom solution.
SHOW PONY
Shopify Merchant · ★★★★★ Jun 2026
The Navidium team provided amazing support in getting us switched over and set up. The platform is way easier to use than our previous (more expensive) returns platform. We get more features and insight into our returns picture.
Love Sweat Fitness
Shopify Merchant · ★★★★★ Jun 2026
The entire team has been incredibly helpful with onboarding, operations, and updates, and is very pleasant to communicate with. It has saved us from needing to hire two additional agents to handle return volume in Q4.
RevAir
Shopify Plus Merchant · ★★★★★ Aug 2025
I've been using Navidium Returns for 2 years now. It has made my business run smoothly at a fraction of the cost of the big players — this is a no brainer.
Bamboo Ave.
Shopify Merchant · ★★★★★ Aug 2025
