Shipping Protection
A shipping protection program that pays you
Navidium Shipping Protection sells an optional damage/loss/theft add-on at checkout, then gives you the tools to file, resolve, and brand every claim.
100% of collected protection fees
per Navidium's merchant study
What Navidium Shipping Protection does
Navidium Shipping Protection is a Shopify app that lets you offer an optional protection add-on to customers at checkout, covering their order against loss, theft, or damage in transit. When something goes wrong, your customer can file a claim through a self-service portal you control, and you — or automated rules you configure — decide whether to refund them, send a replacement, or issue store credit.
Everything about the program is configurable from inside the app: the price of protection, the look of the widget that sells it, the wording of every email a customer or your team receives, and the entire step-by-step claims journey your customers go through.
The app is built around two halves that work together:
- The Protection Widget — a storefront upsell shown at cart or checkout that sells the protection add-on.
- The Claims System — the tools for filing, resolving, automating, and branding everything that happens after a customer reports a problem.
The business model: why this is almost always a win for you
This is a self-insurance model, not third-party insurance. You collect the protection fee as your own revenue — Navidium does not take a percentage of it. In exchange, you honor valid claims yourself, using the app's tools to refund, replace, or credit affected customers. Navidium's only revenue is your monthly subscription fee; it never shares in your protection revenue or in your claims costs.
A note on numbers used elsewhere in this guide: some dashboard figures referenced come from a low-volume test store and aren't representative of a healthy production store's economics. Orders & Dashboard covers the revenue-vs-claims-cost comparison you should actually watch on your own dashboard.