Shipping Protection
Orders & Dashboard
Track attach rate, revenue vs claims cost, and manage protected orders.
Dashboard analytics
The Dashboard is your at-a-glance view of program health: total orders, protected orders, total revenue collected from protection, total claims cost, and a breakdown of claims by status (new, open, resolved, denied).
Below the headline numbers: an Attachment Rate chart tracks the percentage of orders protected over time, a Protection Breakdown chart compares protected vs unprotected orders, an Orders with Claims chart compares total orders against total claims, and a Products with Claims list — filterable by reason (Lost, Stolen, Damaged, Other) — surfaces which products generate the most claims, often the fastest way to spot a packaging or fulfillment problem worth fixing at the source.
Orders list & detail
The app's Orders screen mirrors your Shopify orders but adds protection status: each order is tagged Protected or Unprotected, with the protection fee paid shown alongside the order amount. Search by email or order number, filter to Protected or Unprotected only, and act directly from the list via View or File Claim. Opening an order shows protection status alongside fulfillment and payment status, line items, customer details, and addresses, with a File a Claim button available directly from the detail view.