Shipping Protection
Getting Started
Enable theme app embeds, activate the Standard Widget and Claim Page, and link your portal.
App embeds & installation
Installation runs through Shopify's theme app embed system. The app's Home screen shows the live status of each embeddable piece:
- Navidium Standard Widget
- The current, recommended widget. When Active, it’s visible on your storefront and is the main way protection is sold.
- Claim Page
- An optional embed that enables the customer-facing claim portal. When Active, customers can submit and track claims.
- Navidium Classic Widget
- A legacy, toggle-style widget kept for backward compatibility. Not recommended for new setups.
- Shipping Protection (Cart Page block)
- An older installation method, also legacy and not recommended.
For a new setup, keep the Standard Widget and Claim Page active, and leave the legacy options inactive unless you have a specific theme compatibility reason to use them.
Linking the claim portal on your storefront
Once Claim Page is active, the app generates a ready-to-use claims portal URL in the form
https://{your-store}.myshopify.com/apps/claims, found under Claims → Claim Portal → Portal preview.
Add this link to your site footer, navigation, or order confirmation emails so customers always know
where to go if something goes wrong. The same screen has an Open portal editor button for live
customization — see Customer Claim Portal.