Branding & Email Notifications

Brand Kit

Claims → Brand Kit controls the sender identity and visual styling across every claim-related email: Merchant Name and Merchant Email, a Logo (PNG/JPG/WebP, max 2.5MB, square recommended), and a Brand Color used as the accent for buttons and highlights. A live preview shows exactly how a sample email block will look.

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Send From Your Own Domain

By default, claim emails send from navidiumapp.com on the merchant's behalf. The "Send claim emails from your own email or domain" section in Brand Kit lets a merchant verify their own email or domain so those emails send from their own address instead.

Verifying a domain

1. Choose what to verify — a whole domain (recommended) or a single address — and enter it (e.g. mystore.com).
2. Start verification. Navidium generates 3 DKIM CNAME records and 1 DMARC TXT record to add at the domain provider (GoDaddy, Cloudflare, Namecheap, etc.). Nothing changes until verification completes — claim emails keep sending from navidiumapp.com in the meantime.
3. Add the records at the domain provider. If the domain already has a _dmarc record, the existing one can be kept and the DMARC row skipped.
4. DNS propagation can take up to 48–72 hours. Status is checked automatically every few minutes, so the page can be safely left and revisited later.

Once verification completes, the domain shows as Verified. From there, a From name and From address (an address on the verified domain) can be set, and a toggle turns on sending claim emails from that address — until the toggle is on, emails keep sending from navidiumapp.com even though the domain is verified.

If the verified sending address ever becomes unavailable, Navidium automatically falls back to the default navidiumapp.com sender so customers never miss a claim email. Removing the DNS records after verification will break sending from the custom domain — leave them in place for as long as custom sending is enabled.

Email Settings

Claims → Email Settings splits into Merchant-facing and Customer-facing templates covering every stage of the lifecycle: Auto Refund, Auto Reorder, Auto Deny, Claim Review, Manual Refund, Manual Reorder, Manual Deny, and OTP Verification.

Each template has its own editor: an Activate toggle, sender name/email, subject line, a rich-text body with standard formatting controls, merge tags you can drop into the copy ({{order_number}}, {{items}}, {{refund amount}}, {{Rule Title}}, {{ refund / replacement }}), and a sandboxed live preview rendering the template with merge tags visible as placeholders.

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