Shipping Protection
Branding & Email Notifications
Configure Brand Kit and merchant/customer email templates with merge tags and live preview.
Brand Kit
Claims → Brand Kit controls the sender identity and visual styling across every claim-related email: Merchant Name and Merchant Email, a Logo (PNG/JPG/WebP, max 2.5MB, square recommended), and a Brand Color used as the accent for buttons and highlights. A live preview shows exactly how a sample email block will look.
Email Settings
Claims → Email Settings splits into Merchant-facing and Customer-facing templates covering every stage of the lifecycle: Auto Refund, Auto Reorder, Auto Deny, Claim Review, Manual Refund, Manual Reorder, Manual Deny, and OTP Verification.
Each template has its own editor: an Activate toggle, sender name/email, subject line, a rich-text body
with standard formatting controls, merge tags you can drop into the copy ({{order_number}},
{{items}}, {{refund amount}}, {{Rule Title}}, {{ refund / replacement }}), and a sandboxed live
preview rendering the template with merge tags visible as placeholders.