Glossary & Quick Reference

Quick reference for Shipping Protection terms used throughout this guide.

Term	Meaning
Attach Rate	The percentage of orders in a given period that included the protection add-on.
Protected / Unprotected Order	Whether a given order included the protection fee or not.
Claim	A report that a protected order was lost, stolen, damaged, or otherwise had an issue.
Reorder	A resolution action that creates a new Shopify order to replace claimed item(s).
Store Credit	A resolution action that issues credit via Shopify's native Store Credit system.
Brand Kit	The shared sender name, email, logo, and accent color used across all claim emails.
Claim Automation Rule	An If/Then rule that automatically resolves matching claims without manual review.
Claim Portal	The customer-facing, fully brandable self-service flow for filing a claim.
OTP	A one-time email verification code customers may need to enter before filing a claim.

Navidium Shipping Protection — Merchant Guide. Prepared for internal merchant and support team use.