Pricing & Fees

Fee configuration lives under Settings → Fees, and is the single most important screen for the economics described in Introduction.

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Percentage vs Static pricing

Protection Type can be set to Percentage (a flat percentage of each cart subtotal — 2.5% is Navidium's recommended starting point) or Static (a flat dollar amount). Static mode supports tiered rules: a table of From / To / Protection Fee rows lets you charge a different flat fee depending on the order's subtotal band, with a "+ New Tier" button to add more bands.

Protection value bounds & rounding

In Percentage mode, the calculated fee is clamped between a configurable minimum and maximum dollar value (the two must differ by at least 2), so a percentage-based fee never becomes trivially small on a cheap order or unreasonably large on an expensive one. An "Adjust Protection Price" setting (e.g. Rounding Up) controls how the fee rounds to a clean number.

Cart value threshold

A Max Threshold Value defines the cart subtotal above which the widget disappears entirely — useful if you don't want to offer protection on very large orders.

International pricing

Two toggles control international orders: Disable International hides the widget for international customers entirely, and Different Fee for International Customers lets you set a separate rate. Which countries count as "home" vs "international" is defined in Additional Settings.

Best practices

Start at the recommended 2–2.5% (or an equivalent flat fee), and use the Dashboard's revenue-vs-claims-cost comparison as your health check after a few weeks of real volume — not a single test order or a brand-new store with too little data. If claims cost consistently runs close to or above collected revenue, consider raising the fee slightly or tightening Exclusions on your highest-claim products before assuming the program isn't working.